1. Nature of services

We provide custom software development and publishing services that involve significant time, tooling and third-party costs from day one. This policy sets clear expectations for cancellations and refunds.

2. Cancellation window

• Within 48 hours of advance payment and before any work has started — 100% refund minus payment-gateway charges.
• After discovery / kickoff has started — advance is non-refundable, but any unused portion of subsequent milestones will be refunded pro-rata.
• After delivery of a milestone — payments for completed and approved milestones are non-refundable.

3. Non-refundable items

• Third-party costs already incurred (domains, hosting, licenses, app-store fees, plugins).
• Design or development work that has already been delivered and approved.
• Fixed-fee consultation calls once the call has been conducted.

4. How to request a refund

Email [email protected] with your invoice number and reason for the request. We will acknowledge within 3 business days and process approved refunds within 7–10 business days to the original payment method.

5. Chargebacks

We prefer to resolve disputes directly. Please contact us before initiating a chargeback so we can help.

6. Contact

For any billing question: [email protected] · +91 97959 72555.